Privacy Policy

We collect information that helps us provide you and your pets with premium veterinary diagnostic services. This includes:

• Pet Owner details (Name, email address, phone number)
• Pet details (Name, breed, age, medical history notes)
• Address details for Home Sample Collection requests
• Messages, enquiries, or feedback submitted through our contact form
• Log and browser data used to analyze site performance and security

Your and your pet's information is used to:

• Process, schedule, and manage appointment bookings
• Coordinate and fulfill home sample collection requests
• Send email confirmation alerts and updates about booking status
• Allow you to check your booking statuses via your phone number
• Respond to contact form enquiries and customer support messages
• Maintain security and improve our web tools

VetCare Diagnostics does not sell or rent your personal information to third parties. We only share details with trusted service partners to fulfill your requests (such as Cloudinary for image management and Nodemailer for sending emails).

Medical diagnostic results and pet health records are strictly confidential and shared only with the registered pet owner and, if authorized, their referring veterinarian.

We use cookies to maintain your session, optimize loading performance, and analyze site metrics. You can manage or disable cookies via your browser configurations; however, doing so might restrict access to certain interactive elements of the booking platform.

We implement industry-standard encryption and security measures to protect your account and submission records. Please safeguard the device you use for profile lookups to prevent unauthorized access to pet records.

You have the right to request access to the health records of your pets, request corrections to inaccurate contact information, or ask for the deletion of personal entries, subject to regulatory or medical retention requirements.

For any privacy or medical record related inquiries, please reach out to us: